Terms & Conditions

When making a booking and paying your deposit, you are agreeing to the following terms and
conditions:

  1. Website Accuracy

    Whilst every effort has been made to ensure that our website is accurate we cannot be held responsible for changes due to matters outside of our control.

  2. Booking & Payment

    Bookings can be made by email or telephone and will be confirmed by email once your deposit has been received (please check your spam folder if not received or contact us). A deposit of 25% of the total amount is required to secure your booking and this is non-refundable. If you are booking less than 8 weeks before your check-in date, the full balance is payable to secure your booking. Once you have paid your deposit and your booking has been confirmed, your final balance becomes due eight weeks before your check-in date. Payment may be made via bank transfer using electronic banking.

  3. Cancellation & Refunds

    In the event that you need to cancel your booking and you cancel more than 60 days before your check-in date, you will forfeit your deposit. If you cancel your booking more than 30 days, but less than 60 days before your check-in date and you have paid your balance in full, you will receive a refund of 50% of the total cost. If you cancel your booking less than 30 days before your check-in date, we are sorry but no refund will be given.

    If the full amount plus the security deposit is not received by the due date, we reserve the right to cancel your booking and your deposit will not be refunded.

  4. Cancellation – Property Unavailable

    It is strongly advised that you take out holiday insurance to protect you from the risk of you having to cancel. If due to circumstances beyond our control the property is unavailable on the day stated all money you have paid will be refunded but no further liability will fall upon the owners.

  5. Prices

    Prices are per week and are inclusive of electricity, gas and water. Also included in your rental is a Cosy Gite welcome pack and all the items detailed on the website e.g. condiments, spices, herbs, cooking oil, tea and coffee, Freesat UK television, bed linen, towels and beach towels, liquid detergent, conditioner, dishwasher tablets and washing up liquid.

  6. Security Deposit

    A security deposit of £50 is payable when booking this property and this is to cover any damage caused to the property or its contents during your stay. We understand that accidents do happen and if there are any breakages please do let us know before you leave so we can replace/repair it for the next client. The property will be clean and tidy on your arrival and please leave it that way on your departure. If you do not wish to clean the property before you leave you can pay an additional 50 pounds for a cleaner. Should you leave the property in an unacceptable state and extra cleaning is required your security deposit will be forfeited.

  7. Arrival & Departure Times

    Please do not arrive at the property before 3.00pm and kindly depart by 10am in order to give enough time between guests to ensure the property is ready.

  8. Electricity, Gas and Water

    All of the above are included during your stay. We would ask that you do as you would at home and turn off electrical appliances when not in use for cost and environmental savings.

  9. Complaints

    We maintain the Cosy Gite fixtures & fittings in good order and we cannot accept liability in the event of any unforeseen calamity so please bear with us whilst we attempt to rectify the problem as soon as possible.

    If you have any complaint please do let us know immediately so we may resolve this issue promptly. We do retain the right to enter the property at any reasonable time to deal with any complaint you have and to carry out any repairs deemed necessary to the property or equipment. Any complaint after departure must be in writing within 14 days of your departure.

  10. Pets

    We are sorry but as we have 6 rescue cats Cosy Gite is not suitable for pets.

  11. Smoking

    Smokers are welcome but with the usual proviso of not indoors only outside please. Ashtrays are provided for your use so please do not dispose of cigarette butts etc in the garden; please ensure the ashtrays are emptied on departure. If it is evident on inspection that smoking has occurred inside the gite you will lose your security deposit.

  12. Parking

    There is sufficient off-road parking for two standard size cars and they are left at the owners’ risk.

  13. These conditions are governed by English Law